S4 Master Output Channel 1 not working, 2 is working fine

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S4 Master Output Channel 1 not working, 2 is working fine
Posted on: 31.07.2011 by Henry Oltjenbruns
Hi,

Last week I started getting bad sound out of channel 1 and now there is nothing, either out of RCA or 1/4 inch.. Sound is fine coming out of channel 2 but I need both channels if Im using powered speakers..

I have upped the Latency to the slowest, but I have had the S4 for months now with no issues and I feel I have treated it well that something shouldnt have broken loose.

I have reinstalled the drivers for both the S4 and TP2 and even updated to the new S4 driver 3.0. I have tried every USB connection on my computer.

I also occasionally am getting loud humming out of the Monitor port. I have no crackles or drop outs to suggest Latency issues.

Using a Duel Core i5 PC with 4GB ram. Wireless is off.

I have looked through all the settings and there is nothing to suggest anything is wrong. I use the S4 as the main soundcard and I know i could get an external soundcard to fix the problem, but ive spent a lot of money on the S4 I want to use it as is..

Has anyone else come across this problem? Or are their any suggestions on how to fix it, I imagine its a hardware issue, but there are a lot of smart suggestions on here im hoping can help me.
Lauran Bartra
23.06.2013
Originally Posted by eNZed
Hi,

Last week I started getting bad sound out of channel 1 and now there is nothing, either out of RCA or 1/4 inch.. Sound is fine coming out of channel 2 but I need both channels if Im using powered speakers..

I have upped the Latency to the slowest, but I have had the S4 for months now with no issues and I feel I have treated it well that something shouldnt have broken loose.

I have reinstalled the drivers for both the S4 and TP2 and even updated to the new S4 driver 3.0. I have tried every USB connection on my computer.

I also occasionally am getting loud humming out of the Monitor port. I have no crackles or drop outs to suggest Latency issues.

Using a Duel Core i5 PC with 4GB ram. Wireless is off.

I have looked through all the settings and there is nothing to suggest anything is wrong. I use the S4 as the main soundcard and I know i could get an external soundcard to fix the problem, but ive spent a lot of money on the S4 I want to use it as is..

Has anyone else come across this problem? Or are their any suggestions on how to fix it, I imagine its a hardware issue, but there are a lot of smart suggestions on here im hoping can help me.
Hello did you ever figure out how to fix this problem? I am experiencing the same thing.
Thanks
Cheers J3ster
Lin Danek
31.07.2011
Originally Posted by eNZed
Thanks mate, already have contacted them, will let you know what they say
Good luck.
Henry Oltjenbruns
31.07.2011
Hi,

Last week I started getting bad sound out of channel 1 and now there is nothing, either out of RCA or 1/4 inch.. Sound is fine coming out of channel 2 but I need both channels if Im using powered speakers..

I have upped the Latency to the slowest, but I have had the S4 for months now with no issues and I feel I have treated it well that something shouldnt have broken loose.

I have reinstalled the drivers for both the S4 and TP2 and even updated to the new S4 driver 3.0. I have tried every USB connection on my computer.

I also occasionally am getting loud humming out of the Monitor port. I have no crackles or drop outs to suggest Latency issues.

Using a Duel Core i5 PC with 4GB ram. Wireless is off.

I have looked through all the settings and there is nothing to suggest anything is wrong. I use the S4 as the main soundcard and I know i could get an external soundcard to fix the problem, but ive spent a lot of money on the S4 I want to use it as is..

Has anyone else come across this problem? Or are their any suggestions on how to fix it, I imagine its a hardware issue, but there are a lot of smart suggestions on here im hoping can help me.
Lauran Bartra
23.06.2013
Originally Posted by eNZed
Hi,

Last week I started getting bad sound out of channel 1 and now there is nothing, either out of RCA or 1/4 inch.. Sound is fine coming out of channel 2 but I need both channels if Im using powered speakers..

I have upped the Latency to the slowest, but I have had the S4 for months now with no issues and I feel I have treated it well that something shouldnt have broken loose.

I have reinstalled the drivers for both the S4 and TP2 and even updated to the new S4 driver 3.0. I have tried every USB connection on my computer.

I also occasionally am getting loud humming out of the Monitor port. I have no crackles or drop outs to suggest Latency issues.

Using a Duel Core i5 PC with 4GB ram. Wireless is off.

I have looked through all the settings and there is nothing to suggest anything is wrong. I use the S4 as the main soundcard and I know i could get an external soundcard to fix the problem, but ive spent a lot of money on the S4 I want to use it as is..

Has anyone else come across this problem? Or are their any suggestions on how to fix it, I imagine its a hardware issue, but there are a lot of smart suggestions on here im hoping can help me.
Hello did you ever figure out how to fix this problem? I am experiencing the same thing.
Thanks
Cheers J3ster
Lin Danek
31.07.2011
Originally Posted by eNZed
Thanks mate, already have contacted them, will let you know what they say
Good luck.
Henry Oltjenbruns
31.07.2011
Thanks mate, already have contacted them, will let you know what they say
Leeanna Ayla
31.07.2011
That shouldn't mess up your sound at all. I believe maybe you need to contact NI.
Henry Oltjenbruns
31.07.2011
Thanks Photojojo and Jonathan,

Ive tried tightening the headphone jack which might help with the buzzing i get out of it, but that comes and goes very infrequently, however its not the headphone jack thats the problem, its the Master Output 1 both 1/4 inch and RCa and doesnt look like there is anything to tighten.

One thing I forgot to mention is I havent been using a power cable for over a month now as I lost it, but it has been sounding great until this happened last week. I dont know if that affects anything other than the LEDs and the volume of the Headphones..
Leeanna Ayla
31.07.2011
Try tightening the nut on the headphone jack. Not to tight though and don't use pliers.
Henry Oltjenbruns
31.07.2011
Tried Monitoring via my Realtek Card and both sides worked fine.. Guess this means Hardware huh?
Lin Danek
31.07.2011
Try monitoring your S4 via your laptop's 3.5mm plug, using the built-in soundcard (Realtek, WDM etc.) and see if you get the same result. If NOT - its software, not hardware.
Henry Oltjenbruns
31.07.2011
Yep, it is active on both sides..
Lin Danek
31.07.2011
Are both channels active in Output Routing-Output Master?

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